Principles of Supervision:

DANTES Final Exam Outline 

Each topic will be covered in class. 

 

Roles and Responsibilities of the Supervisor (19% - 21%)

 

• Skill requirements (e.g., technical, communications, human relations): Management and leadership skills, communication skills, collaboration, and critical thinking.

• Managerial roles (e.g., facilitator, negotiator, spokesperson): Specific types of behavior, conduct, and actions that a manager must demonstrate to be successful.

• Levels of management: Top-level, mid-level, and low-level.

• Business ethics and social and corporate responsibilities: Ethics must be maintained among employee relations, investor relations, and vendor relations.

 

Management Functions (59% - 61%)

 

• Planning: First of managerial functions that directly impact other managerial functions of organizing, leading, and controlling; set objectives.

• Organizing and staffing: Occurs once a plan is in place and is the most critical of managerial functions as it directly impacts the successful execution of a plan.

• Leading: Type of management process; influence people to act or not act in a specific way

• Controlling: The amount of employee’s managers can efficiently and effectively manage.

 

Organizational Environment (19% - 21%)

 

• Legal, political, and economic: Legal hiring, economic regulations, and federal laws.

• Labor-management relations (e.g., unions vs. non-union, exempt vs. non-exempt): Yellow Dog contracts, arbitration, unions, collective bargaining, and the Fair Labor Standards Act (FLSA).

• Organizational culture: A system of shared assumptions, values, and beliefs that govern how people behave in an organization.

• Diversity and inclusion: People that have varying educations, backgrounds, genders, ages, and creeds that are legally protected.

• Global: Diversity helps to facilitate global points of view and relevant skills.

   

   

   

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