Principles of Supervision
Principles of Supervision:
DANTES Final Exam Outline
Each topic will be covered in class.
Roles and Responsibilities of the Supervisor (19% - 21%)
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Skill requirements (e.g., technical, communications, human relations): Management and leadership skills, communication skills, collaboration, and critical thinking.
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Managerial roles (e.g., facilitator, negotiator, spokesperson): Specific types of behavior, conduct, and actions that a manager must demonstrate to be successful.
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Levels of management: Top-level, mid-level, and low-level.
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Business ethics and social and corporate responsibilities: Ethics must be maintained among employee relations, investor relations, and vendor relations.
Management Functions (59% - 61%)
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Planning: First of managerial functions that directly impact other managerial functions of organizing, leading, and controlling; set objectives.
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Organizing and staffing: Occurs once a plan is in place and is the most critical of managerial functions as it directly impacts the successful execution of a plan.
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Leading: Type of management process; influence people to act or not act in a specific way
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Controlling: The amount of employee’s managers can efficiently and effectively manage.
Organizational Environment (19% - 21%)
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Legal, political, and economic: Legal hiring, economic regulations, and federal laws.
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Labor-management relations (e.g., unions vs. non-union, exempt vs. non-exempt): Yellow Dog contracts, arbitration, unions, collective bargaining, and the Fair Labor Standards Act (FLSA).
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Organizational culture: A system of shared assumptions, values, and beliefs that govern how people behave in an organization.
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Diversity and inclusion: People that have varying educations, backgrounds, genders, ages, and creeds that are legally protected.
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Global: Diversity helps to facilitate global points of view and relevant skills.